auto encode list issue

May 27, 2009 at 6:05 PM

Sorry if this is a repost but I was unable to see my previous post in the discussions list

While doing the March to April update I managed to somehow kill my media encoder auto encode list. Now the media encoder will not start. Here are the logs from the media encoder

config.log

[5/27/2009 2:02:14 PM] Reading configuration...
[5/27/2009 2:02:14 PM] configWeb=http://us5217appd:36831
[5/27/2009 2:02:14 PM] configList=PKS Configuration Settings
[5/27/2009 2:02:14 PM] externalStoresList=PKS Media Encoder Monitor Locations
[5/27/2009 2:02:15 PM] Loading configuration from list web service...
[5/27/2009 2:02:16 PM] Configuration web service for 'PKS Configuration Settings' values have changed.
[5/27/2009 2:02:16 PM] Loading external file stores from list web service...
[5/27/2009 2:02:16 PM] External File Stores web service values have changed.
[5/27/2009 2:02:16 PM] Adding section cb99b062-41fe-4028-a875-80c1d0c43505035d074b-cc20-460f-878c-4b78a28bea4b
[5/27/2009 2:02:17 PM] Loading auto encode from list web service...
[5/27/2009 2:02:17 PM] Auto encode web service request failed.

encoder.log

[5/27/2009 2:02:17 PM] Error[LoadExternalStores]: No configuration values found

[5/27/2009 2:02:17 PM] Setting up file system monitor...

The issue seems to be that even though I recreated the auto encode list it requires the values that are normally stored there to start the encoder. I have tried retracting and redeploying all the pks solutions and deactivating and reactivating all features. If I delete my current auto encode list then deactivate the feature and reactivate it the list still comes back blank. Is it possible that I am having a different issue and the list is normally blank? Can anyone post a screenshot of their media encoder auto encode list data?

 

Thanks

May 29, 2009 at 6:55 PM

did you find a solution for this im having the exact same problem.????

nothing gets uploaded to the c:\uploadfolder ....

Enviroment is W2008 - 32, SQL 2008,

encoder log

[5/29/2009 11:24:32 AM] Setting up file system monitor...
[5/29/2009 11:24:33 AM] Error[LoadExternalStores]: No configuration values found

[5/29/2009 2:30:42 PM] Setting up file system monitor...

config log

[5/29/2009 2:30:37 PM] Reading configuration...
[5/29/2009 2:30:38 PM] configWeb=http://gbustamante01sv/
[5/29/2009 2:30:38 PM] configList=PKS Configuration Settings
[5/29/2009 2:30:38 PM] externalStoresList=PKS Media Encoder Monitor Locations
[5/29/2009 2:30:41 PM] Loading configuration from list web service...
[5/29/2009 2:30:42 PM] Configuration web service for 'PKS Configuration Settings' values have changed.
[5/29/2009 2:30:42 PM] Loading external file stores from list web service...
[5/29/2009 2:30:42 PM] External File Stores web service values have changed.
[5/29/2009 2:30:42 PM] Adding section b4ad057c-4fc2-41c3-912c-298bc13d697868992ccb-18e1-4b60-8bf0-3829a5941023
[5/29/2009 2:30:42 PM] Loading auto encode from list web service...
[5/29/2009 2:30:42 PM] Auto encode web service values have changed.
[5/29/2009 2:30:43 PM] Progress[configTimer_Tick]: Re-reading configuration
[5/29/2009 2:30:43 PM] Loading configuration from list web service...
[5/29/2009 2:30:43 PM] Configuration web service for 'PKS Configuration Settings' values are unchanged.
[5/29/2009 2:30:43 PM] Loading external file stores from list web service...
[5/29/2009 2:30:43 PM] External File Stores web service values are unchanged.
[5/29/2009 2:30:43 PM] Loading auto encode from list web service...
[5/29/2009 2:30:43 PM] Auto encode web service values are unchanged.

 

Jun 4, 2009 at 8:51 PM

Same problem here!  However, this was a clean install.  Four attempts were made with the same outcome?

Anybody solve this??

Environment is W2K3-32bit, SQL05, MOSS

Encoder Log:

[6/4/2009 3:49:01 PM] Error[LoadExternalStores]: No configuration values found

[6/4/2009 3:49:01 PM] Setting up file system monitor...
[6/4/2009 3:49:03 PM] Error[LoadExternalStores]: No configuration values found

 

Config Log:

[6/4/2009 3:48:59 PM] Reading configuration...
[6/4/2009 3:48:59 PM] configWeb=http://DEV-POD-01
[6/4/2009 3:48:59 PM] configList=PKS Configuration Settings
[6/4/2009 3:48:59 PM] externalStoresList=PKS Media Encoder Monitor Locations
[6/4/2009 3:49:00 PM] Loading configuration from list web service...
[6/4/2009 3:49:01 PM] Configuration web service for 'PKS Configuration Settings' values have changed.
[6/4/2009 3:49:01 PM] Loading external file stores from list web service...
[6/4/2009 3:49:01 PM] External File Stores web service values have changed.
[6/4/2009 3:49:01 PM] Adding section 23257632-fa78-4c34-b38e-a2ea08699425c8b86cdb-c9a9-4e87-9ed5-31ff4bd79707
[6/4/2009 3:49:01 PM] Loading auto encode from list web service...
[6/4/2009 3:49:01 PM] Auto encode web service request failed.
[6/4/2009 3:49:02 PM] Progress[configTimer_Tick]: Re-reading configuration
[6/4/2009 3:49:02 PM] Loading configuration from list web service...
[6/4/2009 3:49:02 PM] Configuration web service for 'PKS Configuration Settings' values are unchanged.
[6/4/2009 3:49:02 PM] Loading external file stores from list web service...
[6/4/2009 3:49:03 PM] External File Stores web service values are unchanged.
[6/4/2009 3:49:03 PM] Loading auto encode from list web service...
[6/4/2009 3:49:03 PM] Auto encode web service request failed.

Jun 17, 2009 at 6:37 PM

With regard to the "auto encode web service request failed" error, we had similar issues and determined we had skipped a step in the installation guide.  Since we didn't have any entries in this list, the web service request was failing.

1.       Go to the Media Encoder Auto Encode list on the site:

a.       Click -> New  Item

                                                                          i.            Update Title -  Provide a unique title e.g. My Auto Encode List

                                                                        ii.            Update ListName   - Provide the List name of PKS Podcast type. E.g. PKS Podcasts.

                                                                      iii.            Update FileNameFormat   - Provide the FileNameFormat for output file. E.g. [Name]_h264.mp4

                                                                       iv.            Click OK

                                                                         v.            Repeat step i-iv for other lists of type Podcast List (if any).

Jul 15, 2009 at 7:24 AM

Hi Aisraelsen,

U have suggested this method for removing this error but i applied this in my application but it didn't resolve and i got again same error....

Could u tell me any other way to solve this error.....

Rgd's

Gaurav Agrawal

Jul 15, 2009 at 5:08 PM

Hi Gaurav,

Are you having the "auto encode web service request failed" error or the "no configuration values found" error?  With regard to the former, my solution above is the only one I'm aware of (assuming it's the same issue).  I seem to recall getting the "no configuration values" error before as well, and believe that was related to the UploadFolder virtual directory being set up incorrectly and/or not set up at all.

Amber

Jul 16, 2009 at 11:54 AM

There are two cases here:

1. The Media Encoder Service doesn't start from the Services Console

You can check the error given when the service fails to start and try to troubleshoot. The best place to start with is to verify your entries in PKS Media Encoder Monitor Loactions list and the  PKS Configuration Settings(MediaEncoder.MonitorPath and MediaEncoder.MonitorWeb) are as per the Installation Guide.

2. After starting the Media Encoder Service you see the errors in the log file

These errors are expected at the time of starting the service. You can ignore this error and try to upload a media file. After uploading a file, you can check the encoder.log and see if any further errors are logged.

Parag